support - technical support

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technical support


datango’s standard support provides access to skilled technical support staff with 24x7 availability if required. Our support teams are located in Europe and North America and all operate under the terms of our Support Services Agreements. These are summarized in the table below:

 Support Service Gold Platinum
 Upgrades/Updates x x
 Patches/Hotfixes x x
 Contact Method email/phone email/phone
 Support Hours 9-5 local time zone 24/7
 FAQ Access x x
 Response Time 4 business hours   1 business hour 

For more information on datango’s technical support services,
please contact us using the information request form!

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support contact

We support you 24/5!

  • E-mail
    support@datango.com
  • International toll free:
    +8000 datango
    (+8000 3282646)
  • USA/Canada toll free:
    +1 800 785 4167
Please note the different international call prefixes, e.g.:
Europe toll free:
008000 datango

solutions

  • Application rollout
  • change management
  • user performance
  • documentation

We support you
throughout your application's
entire lifecycle, from project
design and initial implementation to application operation.

We know what it means to
introduce an application.

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products

With our technology we enable you to create on one click

  • documentation
  • simulation
  • online-help
  • quizzes
  • book pages

Independent of industry or
company size and for any
application.

Your application is only as good
as the people using it.

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your benefits

  • Up to 80 % less time spent on preparing documentation
  • Up to 30 % less time spent on presence training sessions
  • Up to 60 % fewer standard inquiries at the helpdesk
  • Up to 40 % less time spent on correcting errors
  • Up to 90 % reduction in costs of Delta training course

Please contact us to calculate your individual ROI!

calculation ROI